Privacy Policy

  1. Overview:

 

At Bdiva, we are committed to providing our customers with an exceptional shopping experience, and safeguarding your privacy is integral to achieving this goal. This privacy policy outlines how we collect, use, and protect your personal information when you interact with our website.

 

Entity Responsible:

 

Bdiva, referred to as "we," "our," or "us" throughout this policy, is the entity responsible for the collection and management of personal information. Our dedication to customer satisfaction drives us to gather necessary data to ensure that you receive the best possible customer experience. In the event of emergencies or unforeseen circumstances, the data collected is stored securely to address any potential needs or concerns promptly.

 

This overview provides users with a clear understanding of the purpose behind collecting personal information and establishes Bdiva as the responsible entity for managing this data. It is important to maintain transparency and clarity to build trust with your customers regarding their privacy.


  1. Information Collected:

 

At Bdiva, we collect various types of information to enhance your shopping experience and fulfil your orders efficiently. The types of personal information we gather include:

 

Name: We collect your name to address you personally and facilitate personalised communication.

 

Email: Your email address is essential for order confirmations, updates, and providing customer support.

 

Address: We require your address for accurate and timely delivery of your purchases.

 

Payment Details: To process your transactions securely, we collect payment information. It's important to note that we do not store full payment details on our servers. All payment transactions are processed through Shopify, a trusted and secure third-party payment gateway.

 

We solely collect information directly from our users. No third parties, except Shopify for payment processing, are involved in the collection or management of your personal information.

 

Non-personal Information:

 

In addition to personal information, we may collect non-personal information to improve our website's functionality and your overall shopping experience. This may include:

 

Browsing History: We may collect information about your interactions with our website, such as pages visited and products viewed, to enhance our website's design and content based on user preferences.

 3. Updates to the Privacy Policy:

 

At Bdiva, we are committed to maintaining the highest standards of transparency and protecting your privacy. As our business evolves and we introduce new features, services, or regulatory requirements change, we may update our privacy policy to reflect these changes. It is essential to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

 

Notification of Changes:

 

When we make updates to our privacy policy, we will post the revised version on our website with the date of the last update. We encourage you to check our privacy policy regularly for any changes. Additionally, we may notify you of significant updates through one or more of the following methods:

 

Email: If you have provided us with your email address, we may send you an email notification about the changes.

 

Website Announcement: We may display a prominent notice on our website to inform users of any material changes to the privacy policy.

 

By continuing to use our website and services after the effective date of any changes, you indicate your acceptance of the updated privacy policy. If you disagree with any modifications, please discontinue using our website and contact us if you have concerns or questions.

 

Your privacy is our priority, and we are dedicated to keeping you informed about how your personal information is handled at Bdiva.

4. Contact Information:

 

If you have any questions, concerns, or requests regarding our privacy policy or the handling of your personal information, we encourage you to reach out to us through the following channels:

 

Instagram, Facebook, Pinterest, Linkedin: bdiva_bybela

WhatsApp:  +91 8976696431

 

Feel free to send us a direct message on any of the social media platforms mentioned above or contact us via WhatsApp for prompt assistance. We are committed to addressing your inquiries and ensuring that your interactions with Bdiva are both secure and satisfactory.

 

Your privacy is important to us, and we appreciate your trust in choosing Bdiva for your jewellery needs. If you prefer an alternative method of communication, please don't hesitate to explore other contact options listed on our website or reach out via email at bela.shah@bdiva.in 




Returns and Refunds Policy

  • One-time exchange for any manufacturing defects.
  • Exchanges are to be initiated within 7 days of delivery.
  • The product needs to be shipped by the customer.
  • Refunds or Exhanges will be done within 7 days of receiving the products after checking for damages.