Terms of service
- Introduction:
Welcome to Bdiva official website, accessible at https://bdiva.in/ (referred to as the "Website" or the "Site"). The Site is owned and operated by Bdiva, and throughout this document, the terms "we," "us," and "our" refer to Bdiva. The use of this Website is provided by Shopify, and it includes all information, tools, and services available to you, the user.
By accessing and using our Website, you agree to comply with and be bound by these Terms of Use. Please read these terms carefully before using our Site. If you do not agree to all the terms and conditions stated here, you may not access or use the Website.
- Shopify's Involvement:
The Website is hosted and provided by Shopify, and your use of the Site is conditioned upon your acceptance of all the terms, conditions, policies, and notices outlined here. Shopify's services enable us to present our jewelry products and offer a secure platform for your online shopping experience.
- Acceptance of terms
Your use of this Site constitutes your agreement to these Terms of Use. These terms apply to all users of the Website, including browsers, customers, merchants, and contributors of content.
- Product Information
At Bdiva, we are committed to providing our customers with accurate and detailed information about our jewelry products. We believe in transparency and want you to make informed decisions. Please read the following guidelines regarding product information:
Pricing: All prices listed on the Website are in INR and are inclusive of applicable taxes. We reserve the right to adjust prices as needed, and any such changes will be reflected on the Website.
Materials: We take pride in the quality and craftsmanship of our jewelry. Each product listing includes information about the materials used, ensuring you have a clear understanding of the composition and design.
Specifications: Detailed specifications for each jewelry item, such as dimensions, weight, and other relevant details, are provided on the product pages. This information aims to help you visualize and assess the product accurately.
Images: Product images are for illustrative purposes and may slightly differ from the actual product due to variations in monitors and device settings. We strive to provide high-quality and true-to-life images for your reference.
Availability: While we make every effort to keep our inventory up-to-date, certain products may be subject to availability. In the rare event that a product becomes unavailable after you place an order, we will notify you promptly and offer suitable alternatives or a refund.
Customization: Some products may offer customization options. Please review the product details and contact us if you have specific requests or requirements.
- Ordering Process
At Bdiva, we've streamlined our order process to make your shopping experience seamless and enjoyable. Here's a quick overview:
Selection: Browse our curated collection of stunning jewelry and add your desired items to the shopping cart. Ensure you've selected the correct size, color, or customization options before proceeding.
Checkout: When you're ready to complete your purchase, proceed to the checkout page. Here, you'll provide your shipping information, select your preferred payment method, and review your order details.
Payment: Choose from our secure payment options to complete your transaction.
Order Confirmation: Once your payment is confirmed, you'll receive an order confirmation email. This email will include a summary of your purchase.
Processing Time: Your order will be processed promptly, and the shipping date will be determined based on your location. We aim to dispatch orders within 2 or 3 business days from the date of purchase.
Shipping: We offer reliable shipping services tailored to your location. The estimated delivery time will be provided during the checkout process. Please note that shipping times may vary based on your region.
Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the progress of your delivery.
Delivery: Expect your exquisite jewelry to arrive at your doorstep according to the shipping timeline provided. Please ensure someone is available to receive the package or follow any specific delivery instructions.
- Return and Refund
One-time exchange for any manufacturing defects. Exchange is to be initiated within 7 days of delivery. The product needs to be shipped within 7 days of receiving the product by the customer.
- Product Warranty
We provide a 6-month warranty for the plating on our jewelry items. This warranty covers any issues related to the plating, ensuring your pieces maintain their luster and beauty. If you experience any defects or concerns within the warranty period please get in touch with us.
- Contact Information:
If you have any questions, concerns, or requests regarding our privacy policy or the handling of your personal information, we encourage you to reach out to us through the following channels:
Instagram, Facebook, Pinterest, Linkedin: bdiva_bybela
WhatsApp: +91 7208689765
Feel free to send us a direct message on any of the social media platforms mentioned above or contact us via WhatsApp for prompt assistance. We are committed to addressing your inquiries and ensuring that your interactions with Bdiva are both secure and satisfactory.
Your privacy is important to us, and we appreciate your trust in choosing Bdiva for your jewelry needs. If you prefer an alternative method of communication, please don't hesitate to explore other contact options listed on our website or reach out via email at bela.shah@bdiva.in